Posted on 2021-10-11

Manager, Customer Implementation and Performance Management



  • Act as the Asia Pacific Customer Implementation and Process Improvement manager for DHL’s International Supply Chain
  • Act as the focal point to the customer and oversea counterparts during the whole project implementation
  • Manage projects to meet ISC standards, ensure customer satisfactions, timely completion and project profitability
  • Effectively coordinate with project lead resources to ensure effective resource utilization and project staffing
  • Prepare documents (e.g. SOP, project plan, VEP, DEI) and provide training to end users
  • Perform in the UAT to test the operational workflow and system set-up
  • Prepare and maintain the issue log during the project implementation stage, escalate potential risks and service failures
  • Understand the customers’ requirements and ISC business needs to enhance customer service level and achieve cost-savings
  • Ensure effective communication with the stakeholders, provide and receive regular feedbacks



  • Degree or above in Logistics/Supply Chain industry or engineer or qualification equivalent to Level 5 of Qualifications Framework (QF)
  • 7 years logistics industry experience (Ocean Freight) with 5 years project management experience in Asia Pacific
  • Knowledge of project management tools (e.g. MS Project, DePICT); Operations analysis including time studies, process mapping (e.g. Visio)
  • Strong negotiation, interpersonal and communication skills
  • Strong analytical, planning and problem solving skills
  • Detail-oriented and customer focus
  • Proficient in MS Word, Excel and PowerPoint
  • Fluent in both written and spoken English and Chinese, knowledge in Mandarin is an advantage
5 days work, career development,attractive remuneration and benefits packagewill be offered to the right candidate.

What is International Supply Chain (ISC)
An International Supply Chain Management service providing end-to-end order management, visibility and reporting for customers’ international shipment flows across all transportation modes.
The solution links the origin supply chain with the destination requirements, resulting in a more cost effective and efficient supply chain with complete visibility and control.
Applicants not contacted within six weeks may consider their applications unsuccessful.
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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 7 years - 12 years
Career Level
  • Middle management level
  • Degree
  • 5-day week