Posted on 2021-10-11

Manager, Customer Implementation and Performance Management

DHL

Responsibilities:

  • Act as the Asia Pacific Customer Implementation and Process Improvement manager for DHL’s International Supply Chain
  • Act as the focal point to the customer and oversea counterparts during the whole project implementation
  • Manage projects to meet ISC standards, ensure customer satisfactions, timely completion and project profitability
  • Effectively coordinate with project lead resources to ensure effective resource utilization and project staffing
  • Prepare documents (e.g. SOP, project plan, VEP, DEI) and provide training to end users
  • Perform in the UAT to test the operational workflow and system set-up
  • Prepare and maintain the issue log during the project implementation stage, escalate potential risks and service failures
  • Understand the customers’ requirements and ISC business needs to enhance customer service level and achieve cost-savings
  • Ensure effective communication with the stakeholders, provide and receive regular feedbacks

 

Requirements:

  • Degree or above in Logistics/Supply Chain industry or engineer or qualification equivalent to Level 5 of Qualifications Framework (QF)
  • 7 years logistics industry experience (Ocean Freight) with 5 years project management experience in Asia Pacific
  • Knowledge of project management tools (e.g. MS Project, DePICT); Operations analysis including time studies, process mapping (e.g. Visio)
  • Strong negotiation, interpersonal and communication skills
  • Strong analytical, planning and problem solving skills
  • Detail-oriented and customer focus
  • Proficient in MS Word, Excel and PowerPoint
  • Fluent in both written and spoken English and Chinese, knowledge in Mandarin is an advantage
5 days work, career development,attractive remuneration and benefits packagewill be offered to the right candidate.
 

What is International Supply Chain (ISC)
An International Supply Chain Management service providing end-to-end order management, visibility and reporting for customers’ international shipment flows across all transportation modes.
 
The solution links the origin supply chain with the destination requirements, resulting in a more cost effective and efficient supply chain with complete visibility and control.
Applicants not contacted within six weeks may consider their applications unsuccessful.
 
Personal Information Collection Statement pertaining to Recruitment
 
DHL ISC (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") athttp://www.dhl.com.hk/en/legal.html#pdpp
 
By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.
 
All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than six (6) months, after which such data will be destroyed.
 
You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Department
 
Interested parties please click Apply Now to apply job.
 
 
 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 7 years - 12 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week