Job ref no.: CT3125106-01#0682
AXA Hong Kong

Manager, Customer Journey Re-design Project (Contract)

AXA Hong Kong

Responsibilities

  • Communication re-design: Re-design communication to include relevant information and use more customer-friendly languages to improve customer experience
  • Project Management: Manage project and deliverables by coordinating with stakeholders to ensure the project is on time and budget, and delivered as agreed
  • Stakeholder endorsement: Coordinate stakeholder review of communication materials and requirement, and get their endorsement
  • eAdoption: Data analysis to help determine priority for eServices and eStatement roll out; support execution of initiatives and workshops and coordinating with stakeholders and IT to drive overall eAdoption target
  • Change management: Drive customer campaign on eAdoption and change management initiatives when new communication is being rolled out

Requirements

  • Experience in business process review, communication design, customer journey design or improvement
  • Good communication and project management skills
  • Able to work independently and proactively to deliver in accordance with schedule
  • Good team player to work in a diverse team as well as collaborate cross-functionally 
More job information
Job ref no. CT3125106-01#0682
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Contract
  • Full-time
Experience
    N/A
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week