Job ref no.: CT3119678-01#0066
Hang Seng Bank

Manager, Customer Propositions (Account Opening)

Hang Seng Bank

Customer Value Management - Customer Propositions Department

We are currently seeking a high caliber professional to join our department as Manager, Customer Propositions (Account Opening).


Principal responsibilities

  • Review existing account opening and client onboarding journey and suggest streamlining ideas to improve customer experience
  • Lead and drive the account opening process review project and collaborate with relevant stakeholders in expanding channel capability (where applicable)
  • Ensure workflow and operational processes are effectively executed which provide a high standard customer journey to the clients
  • Work closely with internal business risks monitoring teams to comply with the Bank's internal guidelines, Global Standards and regulatory requirements



  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 5 years' retail banking experience and project management experience
  • Customer-oriented with strong business acumen and analytical skills
  • Strong Self-motivation with good project management and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3119678-01#0066
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree