Job ref no.: 2019_CW_01005 (CT3118200-01#5416)

Manager, Customer Propositions (Account Opening)

Talent Axis Management Consulting Group Limited

 Our client, a well-established bank, is now seeking an experienced candidate to join their team.



  • Lead and drive the account opening process review project and collaborate with relevant stakeholders in expanding channel capability (where applicable)
  • Ensure workflow and operational processes are effectively executed which provide a high standard customer journey to the clients
  • Review existing account opening and client onboarding journey and suggest streamlining ideas to improve customer experience
  • Work closely with internal business risks monitoring teams to comply with the Bank's internal guidelines, Global Standards and regulatory requirements 


  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 5 years' retail banking experience and project management experience
  • Customer-oriented with strong business acumen and analytical skills
  • Strong Self-motivation with good project management and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.

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More job information
Job ref no. 2019_CW_01005 (CT3118200-01#5416)
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree