Job ref no.: 2019_CW_01007 (CT3118200-01#5417)

Manager, Customer Propositions (Cross Border Segment)

Talent Axis Management Consulting Group Limited

Our client, a well-established bank, is now seeking an experienced candidate to join their team.



  • Assist Section Head of Customer Propositions to develop and drive differentiated customer proposition of designated Retail Banking and Wealth Management customer segment(s) by defining the types of services, delivery channels, product & pricing.
  • Collaborate with internal and external stakeholders including Product, Channel, Marketing, vendors to deliver key pillars to cross border proposition
  • Plan and execute cross border projects and campaigns to enhance awareness and broaden customer base
  • Generate new ideas and formulate business strategies on cross border business.
  • Keep abreast of market trend and identify business opportunities
  • Monitor the segment portfolio and identify appropriate portfolio action to specific segments to enhance the product penetration and profitability for designated segment(s)
  • Collaborate with different business units to develop product bundles and lead cross-business taskforce team to drive proposition-led wealth management promotion / marketing programs and work out the end-to-end service/ sales journey.
  • Adopt customer journey design in the development of customer solutions offerings aligned to customer needs
  • Liaise with related departments, branches/call centre / digital banking to ensure the proposition is properly delivered to customers 



  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 5 years’ retail banking experience with marketing / sales experience an advantage
  • Customer-oriented with strong business acumen and analytical skills
  • Strong Self-motivation with good project management and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.

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More job information
Job ref no. 2019_CW_01007 (CT3118200-01#5417)
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree