Job ref no.: 2018_CW_05019

Manager, Customer Relationship Management

Talent Axis Management Consulting Group Limited

Our client, a well-established bank, is now seeking an experienced candidate to join their team.



  • Monitor performance of new/existing programs to optimize performance
  • Enable team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
  • Support management in the identification, sizing, and description of new customer marketing opportunities
  • Lead a team of SAS analysts to conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and potential solutions
  • Lead the development of multi-channel capabilities to maximize customer reach via direct channels



  • University degree in Business Administration, Mathematics, Statistics or other related discipline
  • Minimum 8 years' working experience in analytics and/or modelling applications in the context of the customer life cycle management across multiple distribution channels
  • Familiar with the application of event triggers, advanced statistical techniques (e.g. segmentation) and has spent a minimum of 2 years in campaign generation and delivery across multiple channels for Retail Banking business
  • Good technical know-how like SAS and business acumen
  • Effective communication, interpersonal, organizational, problem solving, and presentation skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.

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More job information
Job ref no. 2018_CW_05019 (CT3114389-01#8023)
  • N/A
Job Function
Employment Term
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree