Manager (Customer Service in MPF & Employee Benefit)- Insurance Company

Job Highlights

• 5-day work week
• Provide prompt and courteous hotline services
• 8 years’ customer services experience in insurance

Job Description

Responsibilities:

• Supervise MPF & EB customer service team to provide quality customer services
• Handle hotline enquiries and resolve customer requests via various means in a professional manner with tactful customer services skills
• Handle complaints and closely work with internal staff to resolve problems
• Liaise with the Authorities on complaint cases and other enquiries
• Responsible for customer service related enhancements, such as customer facing online interfaces and mobile apps
• Provide supports to immediate manager and participate in ad hoc projects

Requirements:

• University graduates with 8 years customer services experience
• Knowledge in MPF regulations & scheme operations
• Knowledge in Employee Benefits is preferred
• Pleasant and possessing sound presentation, interpersonal and communication skills
• Strong PC skills in Microsoft Office
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage

Salary: Neg

Location: Wanchai

For any query, pls call Ms. Wan at 23120060 or Apply Now