Job ref no.: CT3124805-01#5225

Manager (Customer Service in MPF & Employee Benefit)- Insurance Company

Harvest Personnel Agency

Job Highlights

  • 5-day work week
  • Provide prompt and courteous hotline services
  • 8 years’ customer services experience in insurance

Job Description

Responsibilities:

  • Supervise MPF & EB customer service team to provide quality customer services
  • Handle hotline enquiries and resolve customer requests via various means in a professional manner with tactful customer services skills
  • Handle complaints and closely work with internal staff to resolve problems
  • Liaise with the Authorities on complaint cases and other enquiries
  • Responsible for customer service related enhancements, such as customer facing online interfaces and mobile apps
  • Provide supports to immediate manager and participate in ad hoc projects
Requirements:
  • University graduates with 8 years customer services experience
  • Knowledge in MPF regulations & scheme operations
  • Knowledge in Employee Benefits is preferred
  • Pleasant and possessing sound presentation, interpersonal and communication skills
  • Strong PC skills in Microsoft Office
  • Proficient in both spoken and written English and Chinese, fluent in Putonghua is an advantage

Salary: Neg

Location: Wanchai

For any query, pls call Ms. Wan at 23120060 or Apply Now 

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More job information
Job ref no. CT3124805-01#5225
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 8 years - 20 years or above
Career Level
  • Entry level
Education
  • Degree