Job ref no.: CT3116068-01#0027
Hang Seng Bank Limited

Manager, Deposits and Banking Services

Hang Seng Bank Limited

Customer Value Management – Deposits and Banking Services

We are currently seeking a high caliber professional to join our department as Manager, Deposits and Banking Services.


Principal responsibilities

  • Identify business opportunities and product gaps so as to achieve competitive edge for deposits, FX and retail payments, responsible for product launches and tactical plans to meet customers' changing needs and to deliver business growth
  • Grow revenues, balances, turnover and core banking sales activities
  • Actively interact with various stakeholders, including Sales & Distribution and digital channels to establish rapport and ensure efficient execution of business activities 
  • Develop insightful analytics and customer / product MIs to understand customer behavior, revenue dynamics and trend, and in turn drive continuous improvement of product development and profitability management
  • Manage change and fine-tune processes to shorten processing time and improve customer journey
  • Collaborate with Marketing in the planning, development and implementation of creative and cost-effective marketing campaigns to drive the Bank's deposits growth, enhance deposit products, FX and banking services, and create incremental revenue to the business 
  • Ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies & regulation 



  • University Degree in Finance or other relevant disciplines/qualifications
  • Relevant experience in deposits, FX product management, payroll proposition, retail payment, customer journey development within Retail Banking
  • Results oriented with proven track record of driving business growth
  • Strong analytical reasoning and problem solving capabilities
  • Strong project management; proven ability to manage complex projects with multiple deadlines and shifting priorities
  • Numerate individual, with excellent interpersonal skills 
  • Sound knowledge of application software MS Excel
  • Proficiency in both English and Chinese



All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3116068-01#0027
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Middle management level
  • Degree