Job ref no.: CT3116068-01#0128
Hang Seng Bank Limited

Manager, Digital Payment

Hang Seng Bank Limited

Consumer Assets – Unsecured Loans

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We are currently seeking high caliber individual to join our department as Digital Payment Manager.


Principal responsibilities

  • Develop business strategies to ensure the achievement of AOP on digital payment adoption and usage
  • Direct and lead team members to formulate product/service directions to maintain competitiveness / market leading position
  • Strengthen the Banks’s competitive edge through innovative product  management / development amid intensifying competition from traditional card issuers and emerging third-party payment providers
  • Collaborate with departments in Card Product Development, software development team and external vendors to ensure delivery of quality products and services to customers (internal and external) on time
  • Drive vendors to deliver premium services to support the attainment of our digital payment goals
  • Ensure all relevant control measures are undertaken to minimize the risk exposure of the Bank.
  • Review and ensure all business and new product launch procedures are followed before launch



  • University degree in Business Administration, Computer Science, Information Technology or a related discipline
  • Over 10 years of working experience with at least 5 years in developing or managing new card products, ecommerce payment solutions or digital products
  • Good knowledge of card business is preferred
  • Some knowledge and experience in product development is a must
  • Excellent interpersonal skills and ability to work independently
  • Attention to details
  • Fluent in English, Putonghua and Cantonese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Assistant Digital Payment Manager.)


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0128
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 20 years or above
Career Level
  • Middle management level
  • Degree