Job ref no.: 495877
Bank of China (Hong Kong) Limited

Manager, Digital Project Management (Business Banking)

Bank of China (Hong Kong) Limited

Job No.: 495877
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Project Management, FinTech

Job Responsibilities:

  • Be business owner to define project scope, develop business case, solicit management buy-in, propose user requirement, monitor project implementation and ensure seamless deployment to business banking customers
  • Define customer pain point and develop digital journey and translate them into process re-engineering and system enhancement opportunities
  • Establish a digital drive sales and services model leveraging new technology, such as Chatbot, mobile banking, online applications
  • Engage various stakeholders from products, channels, IT, operation, risk etc and make business decision to resolve problems during project implementation.
  • Manage project rollout with a clear line of sight on customer experience, training and frontline communication
  • Standardize and streamline business processes across various customer touchpoints , apply relevant methodology to automate and digitalize the workflow in order to improve customer satisfaction & business efficiency
  • Keep abreast of latest technology and recommend relevant business applications
  • Harmonize BOCHK internal resources to ensure quality project deliverables to various stakeholders
  • Lead the development of the future mode of banking operation in fintech environment

Job Requirements:

  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 5 years' solid working experience in project, process and channel management in financial industry
  • Excellent influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Familiar with financial products, operations and sales & service quality enhancement
  • Attentive to details and strong drive for continuous improvement & rich sense of customer centricity
  • Tech savvy and able to translate business needs to IT requirement
  • Exposure in commercial banking business will be a plus

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.