Job ref no.: CT3115413-01#4907

Manager, Document Processing, New Business and Policy Administration

China Life Insurance (Overseas) Company Limited

  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan


  • Support department head to manage the document processing team to perform day-to-day document processing activities including
    • Document scanning, indexing and quality assurance
    • Manage the document flow and storage
    • Distribute incoming and outgoing documents
    • Maintain form records for the operations center
  • Ensure the document processing flow adhered to internal procedural guidelines
  • Manage the team to achieve continuous improvement in customer service and operational efficiency
  • Participate in operations projects, including imaging and filing system enhancement
  • Prepare management and statistical reports for supervisor
  • Motivate and provide coaching to team members
  • Manage and monitor the progress and timeline of the outsourcing project  
  • Handle ad-hoc duties assigned by department head


  • Bachelor degree holder in any disciplines
  • 8 years of relevant experience, with at least 4 years in supervisory level
  • Experience in document management and life insurance operations is preferred
  • Good communication, supervisory and problem solving skills
  • Proficiency in English, Cantonese and Mandarin
  • Able to work under pressure 

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More job information
Job ref no. CT3115413-01#4907
  • N/A
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree