Job ref no.: CT3129593-01#8585

Manager I – Engineering

IDS Medical Systems (Hong Kong) Company Limited

Job Responsibilities: 

  • Lead a small team of service engineers to provide excellent technical service to customers
  • Ensure adequate staffing to support services operations; responsible for daily decision making to ensure customers are serviced in timely manner and ensure resolution to customer issues.
  • Prioritize service calls in related to pre-installation inspection, installation, corrective maintenance, preventative maintenance, testing and various field service-related tasks
  • Coordinate job requests to ensure efficient and effective resource allocation for team members
  • Coordinate with Principals and regional offices to resolve customer service issues
  • Manage the service contract review and renewal process including preparation and collation of documents required for renewal of service contracts
  • Collaborate with cross-functional teams to execute business initiatives and plans


  • Degree in Electronic, Mechanical, Biomedical Engineering, Life Sciences, or any other related discipline
  • At least 5 years of experience in similar role of medical equipment servicing and engineering support for hospitals and healthcare institutions
  • Experience in project management
  • Experience in managing and developing staff
  • Experience in handling and drafting contracts / agreements
  • Good command of English and Chinese
  • Computer knowledge in Microsoft Office, ERP system and AutoCAD

We offer comprehensive fringe benefits including medical, life and personal accident insurance to the right candidates. Interested parties, please submit your application by clicking  Apply Now .

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More job information
Job ref no. CT3129593-01#8585
Job Function
  • Shatin
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Shuttle bus