Job ref no.: CT3118062-01#0064
Prudential Hong Kong Limited

Manager, Infrastructure & Service Management

Prudential Hong Kong Limited

  • 5-day week
  • Insurance plan
  • Medical plan

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Coordinate and establish with the vendors and service providers in delivering the on-going and project based Infrastructure services and driving the internal initiative projects. In addition, to ensure the compliance of the vendor’s service performance and align with the internal PCA’s policies and external regulations.

Job Responsibilities

  • Coordinate the vendors and service providers in delivering the daily on-going and project based Infrastructure services and driving quality initiative projects
  • Conduct vendors meetings to review and prioritize the system changes and project implementation schedules so as to minimize the exposure of risks to business operations
  • Manage the relationship between vendors and internal IT teams, and monitor the service performance for ensuring the vendor meets the defined Service Level Agreement
  • Drive process improvement initiatives, enforce project disciplines, regular compliance review with the vendors to ensure the services providing meets the internal policies, external regulatory and auditing compliance
  • Manage to provide reports and analysis in regular basis for Senior Management review, and recommend best practice for innovative improvement

Job Requirements

  • Bachelor Degree in Computer Studies, or related disciplines
  • IT Certification in ITIL, PMP, CCNA or related disciplines
  • Minimum 10 years of working experience in insurance and/or banking and finance sectors with at least 3 years vendor management and/or project management experience
  • Experience in managing the data center operations, problem and change management, process, platform, network and infrastructure projects
  • Solid experience in outsourcing services and vendor management
  • Strong leadership skills, project management, people management, vendor management, problem solving and decision-making skills
  • Experience with Cisco networks, network security and Firewall technologies
  • Solid experience in LAN/WAN, networking and routing, WiFi network
  • Experience in designing and operating large, Windows / Linux / Unix / AIX / VMWare / Citrix environments
  • Experience in Database (MYSQL, MS SQL, Oracle, DB2, INFORMIX, Sybase), Web (Apache, Websphere, IBM HTTP), SAN storage, MS Exchange technologies
  • Experience in Cloud platform, DevOps, etc
  • Excellent in communication skills with strong interpersonal skills

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.


Required skills
More job information
Job ref no. CT3118062-01#0064
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years
Career Level
  • Middle management level
  • Degree