Job ref no.: MLO / AU

Manager, Loan Operations (Ref: MLO/AU)

Crossings Executive Search

Our client is a pre-eminent global brand currently seeking high caliber Manger to join and lead their Loan Operations team. An excellent opportunity is on offer for the high performing candidate who can successfully meet the following:



  • Managing and supervise all daily operations.
  • Develop & manage team strategy in alignment with company strategy
  • Set targets for all functions within the team, then monitor and deliver on the targets accordingly.
  • Drive the team for top performance; ensure that appropriate training is provided.
  • Streamline processes as required and introduce quality improvements to achieve maximum productivity.
  • Coordinate with IT for necessary system improvements/enhancements to increase process efficiency.
  • Ensure quality service to customers, with excellent handling of customer’s enquiries and complaints.
  • Establish, Review & Update processes, policies & manuals for the team, thus ensuring efficient & compliant operation of the Operations team
  • Participating in ad-hoc projects related to process improvements and new product/services development



  • Degree in Business Management, Finance or equivalent
  • Minimum 8 years’ experience of middle management level in Operations function, from the financial services/banking industry, or other lending services.
  • Project management know-how is and advantage
  • Strong knowledge of auto-finance / consumer finance products, services & operational processes is an advantage
  • Knowledge of IT systems relevant for financial services / banking business
  • Microsoft Office knowledge
  • Fluent in English and Cantonese, Mandarin is of an advantage


Interested parties please click Apply Now quoting reference Ref: MLO/AU to apply job.

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More job information
Job ref no. MLO / AU (CT3115413-01#2508)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree