Job ref no.: 2200016330
Standard Chartered Bank

Manager, Mortgage LOF & Disbursement

Standard Chartered Bank

The Role Responsibilities


  • To anticipate the changing mortgage market needs and to initiate processing innovation to strengthen the Bank’s competitive position in the mortgage market.
  • To safeguard the Bank’s interest on securing documentation for the credit facilities by maintaining an duel control among the mortgage operations teams.


  • To handle special projects on new mortgage products and on-going operation to retain the Bank’s existing customers and attract new target customers.
  • To provide a high quality and reliable support and advice to various stakeholders (including product, Sales, etc) on the mortgage related queries and matters.
  • To streamline workflow and procedures and introduce automation process in order to cope with the ever changing needs of the market and ongoing expansion of businesses.


  • To ensure the Letter of Offer and Disbursement of those loan products are enforceable and strengthen the position and interest of the Bank.
  • To provide full operational support to various business initiatives as driven by Value Streams and/or other service delivery channels

People and Talent

  • To manage the teams to ensure high quality of service, effective risk control and efficient operation are maintained at reasonable cost.
  • To balance and to allocate suitable manpower and resources for different business seasons according to marketing conditions and needs.

Risk Management

  • To assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR in the teams.


  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders


  • Frontlines
  • Business, Sales & Branch Channel
  • Retail, Priority & Business Banking
  • Product Team
  • Service Delivery / Fulfilment Teams
  • Customer Assistance
  • Credit Initiation
  • Operations Risk Management
  • Human Resources
  • Finance Division
  • Legal and Compliance
  • Customer Relations / Service Quality / CEPG
  • Information System
  • Group Technology / ATOS Origin / Salmat
  • System & Support
  • External
  • Solicitor & law firms
  • Valuation companies
  • Insurance Companies
  • Mortgage loan-sub-participation and securitization investors
  • Outsourced vendors
  • GBS (Chennai, TJ & KL hub)

Government Bodies

  • Hong Kong Mortgage Corporations
  • Hong Kong Housing Authority
  • Hong Kong Housing Society
  • Hospital Authority
  • Government Treasury
  • Trade and Industry Department
  • Rent & Rate Department
  • Small Claim Tribunal
  • Hong Kong Monetary Authority
  • Trans Union / CCRA

Our Ideal Candidate

  • Microsoft Office Excel, English and Chinese typing

Apply Now to join the Bank for those with big career ambitions.