Job ref no.: CT3130240-01#0059
Hang Seng Bank Limited

Manager NPS, Customer Management Transformation (12-Month Contract)

Hang Seng Bank Limited

Customer Propositions and Management

We are currently seeking a high caliber professional to join our department as Manager NPS, Customer Management Transformation (12-Month Contract).

Principal responsibilities

  • Manage the development and execution of customer management transformation projects/ initiatives
  • Coordinate and collaborate with both internal stakeholders and external vendors to ensure an effective project implementation and post-launch management and oversight
  • Monitor the project scope and resources to meet the schedule and budget
  • Manage with external vendor management and system testing
  • Arrange meetings and prepare documents for management reporting
  • Perform other responsibilities / duties as assigned by respective manager



  • University degree in Business Administration, Marketing OR other relevant qualifications
  • Minimum of 5 years' working experience, preferably in the financial sector/ banking industry/ large institutions
  • Project management experience and willingness to work under dynamic environment is a plus
  • Customer-oriented with strong business acumen and analytical skills
  • Strong self-motivation with good interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3130240-01#0059
Job Function
Employment Term
  • Contract
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree