Manager, Performance and Business Efficiency

Role Responsibilities
The purpose of this role is to lead the program of work for building out FMO / SSOs strategic metrics across all functions, locations, businesses and segments FMO supports. The role is responsible for defining the backlog of work required, definition of quarterly goals and prioritization of items amongst team members. There is also a responsibility to supply management with accurate and timely data and metrics on FMO / SSO volumes, costs, headcount, efficiency metrics.

Define roadmap for FMO Productivity and Efficiency Metrics

• Define backlog of work required to uplift FMO productivity and efficiency metrics, agree quarterly goals with management and prioritization sprint items amongst team members.
• Define roadmap to improve measurement of ZTP / STP flow across product and functional processing team.
• Review and enhance existing touchpoint and volume reporting across all functions / products.
• Identify opportunities to build new and enhance metrics related to operational productivity and efficiency.
• Identify new data sources required and integrate them in to FMMIS.

Support senior management with high-quality, timely and relevant insights and reporting

• Establish and deliver a strategic programme to enhance the MI capability for FMO.
• Establish a process for governing transactional cost data to support business pricing initiatives.
• Support ad-hoc requests for data as it relates to capacity models, volume metrics, cost data.
• Act as a bridge between Country data owners and Business users.
• Source new data from global data warehouses / data lakes (EDMP) and automate feeds to support Business requirements.
• Create transparency around the importance of cost per trade MIS to all stakeholders.

Co-ordination and Delivery of Cost to Serve / Cost per Trade / Cost per Work Driver

• Design and build FMO Cost models for all products and asset classes.
• Build appropriate data visualizations in appropriate BI tools (e.g. Tableau).
• Ensure cost models are utilised by relevant teams across FMO.
• Use cost models to conduct client profitability analysis across all FM clients across all products, asset classes and countries.
• Use outputs of cost models to drive FMO strategic decision making and investment budgets.

Our Ideal Candidate

• 3 - 5 years relevant experience in a business management role or a similar function, working closely with senior management.
• In depth understanding of the FM / FSS businesses and F2B processes.
• In depth understanding of the FM / FSS data sources in particular those relating to volume, touchpoint, cost, headcount.
• Advanced analytical and numerical ability.
• Excellent presentation and communication skills.
• Advanced MS Office skills.
• Experience working in an international, multi-cultural organisation.
• Fluent in English (written and spoken). 

Apply Now to join the Bank for those with big career ambitions.