Job ref no.: 2200011913
Standard Chartered Bank

Manager, Personal Acquisition & Deepening

Standard Chartered Bank

The Role Responsibilities
Support to formulate and execute strategies to deliver growth in Personal Segment client base and realize the revenue & operating profit opportunity through deepening relationship with the clients.

The role is to support the acquisition, deepening and CVP of Personal Segment via:

  • Acquisition of New-to-Bank (NTB) clients to Personal Segment through physical and digital sales channels
  • Engagement of Existing-to-Bank (ETB) clients to drive product take-up and wealth penetration
  • Planning and implementation of segment CVP

Business

  • Plan and execute acquisition & deepening programs end-to-end, coordinating with Products, Digital Banking and Marketing to ensure smooth program launches
  • Plan and execute campaigns & use cases on persona-led penetration and customer sub-segmentation to cross-sell Deposit, CCPL and Wealth products
  • Conduct analysis of program effectiveness in driving product take-up, penetration, and AUM & revenue growth
  • Conduct regular business, customer behavior, market and competitor analysis to continuously evolve segment CVP
  • P&L management, reporting and analyzing financials to ensure KPIs are being met
  • Personal client experience management via handling of customer enquiries, complaints monitoring, and NPS action plan

Processes

  • Execute Campaign Design and Campaign Management processes
  • Support the management of budgets and KPIs, and ensure they are accurately reported & forecasted throughout the year

People & Talent

  • Promote the culture of New Ways of Working – agility and speed, client centricity, innovation and continuous improvement

Risk Management

  • Ensure adherence to bank’s risk management framework and conduct requirements

Governance

  • Ensure adherence to bank’s legal & compliance requirements
  • Establish clear and well documented business processes, establish checking & mitigation mechanism to ensure proper implementation

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

  • Marketing
  • Retail Analytics
  • Digital Banking
  • Credit Card, Lending, Deposit, Wealth, and Employee Banking
  • Voice & Virtual, Distribution Network, and Corporate Partnerships
  • Client Journey
  • Sales Performance Management
  • Legal and Compliance

Our Ideal Candidate

  • Bachelor’s Degree or above in Business Administration, Marketing, Accounting, Finance, Statistics or related disciplines
  • 5 – 8 years relevant experience in Banking, Product Management, Marketing or Sales
  • Mature self-starter with strong drive, motivation and commitment with good business sense, problem-solving and influencing skills
  • Clear and concise written and verbal communication
  • Proficiency in MS Excel, with exceptional analytical, planning and reporting skills
  • Ability to multi-task and work under pressure, managing deadlines and unexpected changes in priorities and requirements, adjusting quickly as circumstances dictate  

Apply Now to join the Bank for those with big career ambitions.