Job ref no.: CT3113833-01#0079
Liberty International Insurance Limited

Manager - Policy Administration & Operations, P&C

Liberty International Insurance Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • K + 2 more


  • To manage a team of processing staff and oversee the policy administration process in the department, and ensure policy documents are processed promptly and efficiently with minimum errors.
  • Liaise with Underwriters to ensure processing instructions are clear and unambiguous.
  • Attend to enquiries on policy documentation status (new policies, endorsements, renewals).
  • Supervise the team of processing staff and ensure:
    • Every team member is adequately trained in the necessary skills
    • Work is allocated evenly and fairly within the team, and monitored accordingly
    • Every team member meets processing turnaround time set for various types of documents
    • Any backlog that may build up under extraordinary circumstances (e.g. peak periods) are duly cleared.
  • Lead and/or participate in process improvement initiatives, service enhancements and ad hoc projects/ duties as assigned by the department head.


  • Degree holder or equivalent with at least 8 years related experience, preferably with professional insurance qualifications or certifications
  • Good command of written and spoken English and Chinese
  • Good understanding of system and procedural issues and the ability to pick up new systems and procedures fast – in our case PREMIA
  • Good organization and people skills needed in leading documentation team
  • Meticulous and patient in dealing with systems issues
  • Able to thrive in a changing environment

We offer an attractive remuneration package such as 5-day work, at least 15-day annual leave and performance bonus. Other benefits including dental scheme and medical insurance covering family members. Professional and personal development such as overseas training are also provided to the right candidate.

Please quote job reference and apply giving a full description of your experience, qualifications and expected salary directly to Human Resources Department, Liberty International Insurance Limited, 13/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong, or click Apply Now to submit your application. Applicants not hearing from us within 4 weeks may consider their applications have been filed for future reference.

Personal data provided by job applicants will be kept in strict confidence and will be used for recruitment-related purpose only in accordance with the Company’s personal data policies. You have a right under the Personal Data (Privacy) Ordinance (Cap. 486) to make a data access or correction request concerning your personal data. You may make such requests by contacting the Company’s Personal Data Privacy Officer.

The Liberty Mutual Group of Companies, their subsidiaries and associate companies, solely in administering the recruitment process for the Company, may collect, hold, or process the personal data provided by job applicants. Please refer to our Privacy Policy and PICS

Unsuccessful applications will be destroyed after 24 months. 

More job information
Job ref no. CT3113833-01#0079
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Career Level
  • Senior management level
  • Degree