comScoreTag Job - Manager, Product Development and Client Experience, Hang Seng Bank
Hang Seng Bank

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Manager, Product Development and Client Experience

Job Ref.CT3113045-01#0047

Private Banking and Trust Services

We are currently seeking a high caliber professional to join our department as Manager, Product Development and Client Experience.


Principal responsibilities:

  • To drive marketing initiatives and promote branding and proposition for Private Banking.
  • Drive, develop and implement product and service initiatives for Private Bank to capture market share, enhance customer experience and maximize the profit for the Bank.
  • To formulate strategies and tactical plans in acquiring new businesses, as well as to initiate actionable plans, processes, tasks and projects that facilitate the implementation of the strategies also to collaborate with different business units and external business partners in order to enable Private Bank to achieve the desired AOP target and business objectives.
  • Design and enhance operational procedures to front office staff to ensure a smooth and efficient operation flow, and complying with relevant guidelines and regulations.
  • Observe and maintain the Bank’s and Group’s internal control systems and standards, including the adoption of relevant instruction manuals, procedures and guidelines, and timely implementation of internal and external audit points together with any issues raised by the external regulators.
  • Providing guidance and coach teammates in order to raise their productivity and competency level.



  • Degree in a related discipline OR other relevant qualifications
  • Minimum 5 years’ banking experience, preferably with exposure to private banking business and marketing activities
  • Possess sound knowledge of application software such as MS PowerPoint
  • Great sense of ownership and servicing mindset with good communication skill
  • Strong attentiveness to detail, compliance and control orientation
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

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