Posted on 2022-11-15
Shanghai Commercial Bank Ltd.

Manager, Product Process Control (Branch Process & Support)

Shanghai Commercial Bank Ltd.


  • Drive, establish and participate in projects collaborating with the business line, Compliance, Risk Management and other relevant stakeholders to enhance and improve the operational framework and guidelines on banking products.
  • Initiate and take lead on system projects related to branch sales process and/or operation flow including user requirement preparation, UAT planning/execution and rollout preparation.
  • Develop and regular review branch procedures and documentations related to the sales and/or operations process of banking products.
  • Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary.
  • Handle branch enquiries and provide support to resolve issues relating to the sales and operations process of banking products.
  • Provide guidance and training to ensure that new products and procedures are communicated to staff in a timely manner.
  • Monitor and follow up with branches to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders.


  • Degree in any discipline, preferably in banking and finance
  • Minimum 5 years of experience in banking with exposure to branch operation, especially on investment & insurance sales process. Candidate with experience in loan process will also be considered
  • Experience of project management and system development is an advantage
  • Familiar with regulatory requirements and industry standards on regulated activities
  • Strong attentiveness to detail, compliance and control orientation
  • Self-motivated, with strong communication and interpersonal skills
  • Good command of spoken and written English and Chinese

(Candidate with less experience will also be considered as Assistant Manager)

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank. 

More job information
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree