Job ref no.: JR00037220 (CT3127256-01#0259)
BestServe Financial Ltd

Manager, Quality Assurance

BestServe Financial Ltd

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Responsibilities

  • Ensure quality assurance tasks are performed by the team accurately and timely. To assist in monitoring the overall compliance with governing rules, terms and service agreements of all the group life insurance products
  • Assist Head of QA to monitor our fulfillment of our obligations and service standards in our Service Agreements and terms of the group life insurance products
  • Monitor complaint and enquiries management processes to ensure our compliance with the relevant regulatory requirements and internal operating guidelines
  • Monitor and oversee the coordination of audits and on-site visits of internal and external auditors and regulators
  • Manage and train QA team members on new legislation, business knowledge, as well as support training to other functional teams on establishing awareness of assurance on controls and quality
  • Manage projects on change of regulatory requirements and support business projects
  • Any other ad-hoc duties or projects as assigned

Job Requirements

  • Bachelor degree in Law, Business Management, Accounting or related disciplines
  • At least 8 years' working experience in group life insurance industry (2 years in quality assurance or operational controls or 3 years at management level preferred); candidates with less experience may consider the position of Assistant Manager, Quality Assurance
  • Good working knowledge in Insurance Ordinance, Securities and Futures Ordinance, good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred
  • Solid experience in market conduct, product and marketing materials review
  • Good interpersonal, communication, analytical and bilingual drafting skills is preferred
  • Detail-minded, mature, confident, self-motivated and able to work in fast paced environment
  • A good team-player & able to work proactively & independently
  • Proficient in spoken and written English and Chinese
  • Good PC skills in MS Office (Word, Excel and Access)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00037220 (CT3127256-01#0259)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan