Job ref no.: JR00045460
BestServe Financial Ltd

Manager, Quality Assurance

BestServe Financial Ltd


  • Manage the team ensuring all complaints received would be handled in a timely and professional manner
  • Manage the team ensuring all regulatory returns, management reports would be delivered on time
  • Manage the team ensuring the complaint handling process is always in compliant with both regulatory requirements and internal guideline
  • Achieve satisfactory result on all audit exercises and / or on-site examinations
  • Support other teams in QA as and when appropriate
  • Take up ad-hoc assignments as delegated by Supervisors
  • Team member development and maintain no / low staff turn-over rate


  • Bachelor degree in Law, Business Management, Accounting or related disciplines
  • At least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred
  • Familiar with Wealth and Pension business
  • Good understanding on relevant MPF ordinances and guidelines
  • Firsthand experience in relation to complaint handling
  • Able to work independently and under fast-moving environment
  • Strong business acumen and familiar with client-service industries
  • Good communication and problem solving skills
  • Proficient in spoken and written English and Chinese
  • Good PC skills in MS Office (Word, Excel and Access)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

More job information
Job ref no. JR00045460
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree