Manager, Quality Assurance

Job Responsibilities

• Ensure quality assurance tasks are performed by the team accurately and timely. To assist in monitoring the overall compliance with governing rules, service agreements of all MPF/ORSO products administered by BestServe and ensure fulfillment with requirements of ISO 9001 quality standards.
• Assist Head of QA to monitor our fulfillment of our obligations and service standards in our Service Agreements and governing rules of pension schemes
• Monitor complaint and enquiries management processes to ensure our compliance with the relevant regulatory requirements and internal operating guidelines
• Monitor and oversee the coordination of audits and on-site visits of auditors, trustees and regulators
• Manage and train QA team members on new legislation, business knowledge, as well as support training to other functional teams on establishing awareness of assurance on controls and quality
• Manage projects on change of regulatory requirements and support business projects
• Any other ad-hoc duties or projects as assigned

Job Requirements

• University graduate preferred
• At least 8 years' working experience in pension industry (5 years in quality assurance or operational controls or 3 years at management level preferred)
• Good knowledge of MPF / ORSO Ordinance and Regulations
• Good communication and analytical skills
• Good spoken and written English and Chinese
• Good PC skills in MS Office (Word, Excel and Access)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)