Job ref no.: CT3119120-01#0076
Hang Seng Bank Limited

Manager, Relationship Support (Mortgage)

Hang Seng Bank Limited

Consumer Assets – Secured Loans

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams.  Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our department as Manager, Relationship Support.


Principal responsibilities

  • Oversee the Mortgage Relationship Support Team to provide a high standard of sales support to mortgage relationship managers
  • Provide support in acquisition of business from various channels, including, mortgage brokers, branches, hotline and digital channel
  • Work and provide robust sales support to sales teams to ensure end-to-end sales process is smooth. Guidance and supervision to team members in carrying out their duties.
  • Work with mortgage relationship managers in establishing business relationship with business counter-parts, including property developers, agencies or broker
  • Collaborate with product and channel teams in launching business promotional campaigns
  • Work closely with internal business risks monitoring teams to comply with the Bank’s internal guidelines, Global Standards and regulatory requirements



  • University degree in Business Administration  or related discipline
  • Minimum of 8 years’ experience in project management, with exposure in mortgage relationship and sales  support and services; experience in sales monitoring compliance, operation support service, and leading projects would be an advantage
  • Solid experience in managing retail banking channel sales, mortgage sales and operation processes
  • Sound operations and people management knowledge
  • Strong self-motivation and strong supervisory skills in leading a team of sales and relationship support team
  • Great sense of ownership and servicing mindset to ensure efficient and effective service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3119120-01#0076
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Middle management level
  • Degree