Job ref no.: 1800024579
Standard Chartered Bank

Manager, Service and Localized Marketing - Retail Banking

Standard Chartered Bank

The Role Responsibilities

Description : 
To be able to facilitate DN all frontline job groups, as well as on branch level to achieve high standard of service delivery, and constantly nurture a high service culture at branches :

A. DN Service MI Analysis
Basing on various sources of client feedback MI or CE service data, to help monitor, spot trends and deduce insightful commentary of current service behaviour of DN frontline staff. Taking lead to identify customer pain points to reduce ‘tragic’ 

B. Awareness and continuous education -
Issue rules and guidelines on customer-focused behaviour
Basing on strength and weakness of various service aspects, implement relevant service highlights & league tables, to highlight good Vs. ‘below standard’ performing branches & job groups, all with the aim to enable BM & SBSM to grasp their respective branch service performance 

C. Drive ad hoc special projects, and or recognition programs to elevate awareness and rectifications of non-commendable service performance

D. Assist to help DN to develop branch League ranking, both internally and externally, and engage branch staff service level in all dimensions and aspects. And ultimately help RB to achieve recognition of external highly acclaimed Service Awards

Our Ideal Candidate
A. Proficient in Microsoft Excel, e.g. using formulae (e.g. vlookup, sumif, etc.), pivot table, graph plotting, etc.

B. Possess good analytical and powerpoint skills 

C. University Degree

D. Proficient in English and Chinese, Putonghua is a PLUS

E. Solid years of relevant experience in analytical work in a banking industry 

Apply Now to join the Bank for those with big career ambitions. 

More job information
Job ref no. 1800024579 (CT3114814-01#0093)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Senior management level
  • Degree