Job ref no.: 162224741-WD16712 (CT3129280-01#0163)
DBS Bank Ltd

Manager, Specialist, Operations, Account Services, Consumer Banking

DBS Bank Ltd

About this company

Business Function


Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



Responsibilities


  • Lead a team of 2 – 10 members in Consumer Banking Individual Account / E-Channel Service.

  • Provide operation support to Consumer Banking, Institutional Banking and Private Banking on account opening, customer information and account record maintenance.

  • Provide support to daily transactions and monitor staff/ search agent’s/ vendor performance

  • Handle internal/ external customer compliant tactfully

  • Provide periodic operational reports and management reports as required ;

  • Provide suggestions to the supervisor on ways to improve the efficiency and quality of services ;

  • Provide support in ad-hoc project and assist to conduct testing on various systems enhancements


Requirements


  • University graduate ;

  • Minimum 3 years experience in consumer banking operations;

  • People management experience preferable

  • Good sense of risk awareness ;

  • Ownership of results and commitment to personal goals ;

  • Good interpersonal and communication skills ;


Apply Now


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


We regret only shortlisted candidates will be notified.


More job information
Job ref no. 162224741-WD16712 (CT3129280-01#0163)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree