Job ref no.: CT3118769-01#0001
Marriott Vacation Club Asia Pacific

Marketing Supervisor

Marriott Vacation Club Asia Pacific

Supervises the Hong Kong Call Centre team of Telesales Consultants. Organizes, provides and monitor the penetration rate of the leads provided to the team. Provides guidance to help the team or individual to achieve targets given. Responsible for the team to achieve the Call Centre budget tours and production.

Provide training weekly or monthly that is accordance to what the team requires to improve their performance, to provide training to the new staff to get the ready for their role. Manage all collaterals given for the sales process. To ensure all telesales consultants update the system with their contact form the members and guests via TSW or OTM or any leads management system provided.

Job Responsibilities:

Assists Management

  • Assist the Marketing & Member Experience Manager with the recruitment, supervision, roster scheduling and training of operations staff.
  • Partner with the Marketing & Member Experience Manager to establish work schedules, and review requests for PTO from team members.
  • Provide complete and accurate tracking of all key business indicators related to the Department.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  • Participate in associate performance appraisals.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Evaluate current processes and suggest improvements.
  • Assist the Marketing & Member Experience Manager to lead team to meet anticipated business requirement to the agreed standards

Marketing channels

  • Oversee all packages sold and bookings to ensure quality.
  • Promote awareness of brand image internally and externally.
  • Oversee the process of commissions and incentives for current marketing programs.

Quality Assurance/Quality Improvement

  • Monitor the performance of others to ensure adherence to quality expectations and standards.
  • Consistently monitor individual associates progress and development

Job Requirements:

  • Minimum of Secondary School certification
  • One (1) year of Team Leader/Supervisory work experience
  • Minimum 2 years’ experience in a Telesales Consultant role
  • Proficiency in English and Cantonese essential, Mandarin preferred (additional language(s) an advantage)
  • Proven verbal and written communication skills.
  • Proficiency in the use of computer word processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manages multiple priorities, and be a self-starter.
  • Proven ability to work in a team environment and interact with all levels of the organization.
  • Excellent organizational and attention to detail skills
  • Must be able to handle a flexible work schedule which will include weekends, holidays and evenings
  • Experience in high volume, fast-paced, results oriented business environments,
  • Must be able to handle a flexible work schedule which will include weekends and evenings
  • Experience in high volume, fast-paced, results oriented business environments

If you believe you are the one we are seeking and thrive in a transparent and autonomous environment, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.