Job ref no.: CTT-02767 (CT3120118-01#0893)
HKT Teleservices

Member Experience Specialist - Join-in Bonus HK$12,000 & Fresh Grad. Welcomed

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

Recruitment Day
Date:26-28 Feb, 1-8 Mar2019(Monday - Friday)
Time: 10:00am – 12:00pm, 2pm - 5:30pm
Location: 13/F, 9 Po Lun St, Lai Chi Kok, KLN

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Our Missions:

  • Delight our members by providing best-in-class quality service
  • Provide one-stop service including flight and travel bookings, lifestyle rewards, and general information about loyalty programs
  • Resolve member’s complaint and provide the best solution
  • Be the bridge to feedback members concerns for continuous improvement

Our perfect teammate will be:

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages (especially Korean speaking) is an advantage
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
  • Fresh Graduates will also be considered.

The role comes with attractive benefits such as:

  • Join-in Bonus
  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage

Application Method:
Interested parties please forward detailed resume to Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon or email to Telsjobs1@pccw.com or WhatsApp/Line/WeChat 9331 1311 for enquiries.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

www.pccw.com

More job information
Job ref no. CTT-02767 (CT3120118-01#0893)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree