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Job ref no.: MSE/CT1801
International Customer Loyalty Programmes Ltd (ICLP)

Member Service Executive

International Customer Loyalty Programmes Ltd (ICLP)

Benefits
  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime

Responsibilities:

  • Handle day to day outbound calls for membership administration enquiries, target marketing campaigns/RVSPs/Event etc.
  • Handle and clarify enquiries for membership administration related activities; determining the cause of the problem, thinking and explaining the best solution
  • Investigate and resolve customer complaints, which may be complex or long-standing problems  
  • Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
  • Coordinate with Marketing Department on events RSVPs & onsite support
  • Handle the calls about reservation and programme related enquiries
  • Handle and process member services tasks (ie: missing mileage claim, enrolments etc. )

Requirements:                                                                                       

  • Diploma or above
  • Minimum 2 years’ experience in customer service and preferable in airline/travel agency industry
  • Strong courteous telephone manner and communication techniques  
  • Show flexibility and willingness to work shifts/rosters ( odd hour schedule)
  • Excellent customer service mindset, pleasantly assertive and results-oriented
  • Show flexibility, willingness to multi-task, ability to analyze and good problem solving skills
  • Able to handle stress well
  • Good written and spoken English, Cantonese and Mandarin
  • System knowledge of MS Office and travel/airline booking systems is a must

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com

More job information
Job ref no. MSE/CT1801 (CT3113739-01#0149)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree