Job ref no.: MSE/CT1907 (CT3123877-01#0044)
Collinson International (Hong Kong) Limited

Member Service Executive

Collinson International (Hong Kong) Limited

  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime


  • Handle day to day outbound calls for membership administration enquiries, target marketing campaigns/RVSPs/Event etc.
  • Handle and clarify enquiries for membership administration related activities; determining the cause of the problem, thinking and explaining the best solution
  • Investigate and resolve customer complaints, which may be complex or long-standing problems  
  • Back up the daily operational inbound calls for premium members 
  • Coordinate with Marketing Department on events RSVPs & onsite support
  • Occasionally support other internal teams to handle the calls about reservation and programme related enquiries
  • Handle and process member services tasks (ie: missing mileage claim, enrolments etc.)
  • Assist in ad hoc tasks as assigned


  • Diploma or above
  • Minimum 2 years’ experience in customer service and preferable in airline/travel agency industry
  • Strong courteous telephone manner and communication techniques 
  • Excellent customer service mindset, pleasantly assertive and results-oriented
  • Show flexibility, willingness to multi-task, ability to analyze and good problem solving skills
  • Able to handle stress well
  • Good written and spoken English, Cantonese and Mandarin
  • Familiar with airlines reservation system knowledge is highly preferable

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Benefit includes:

  • 15 days Annual Leave
  • Full Paid Leave (14 weeks Maternity / 5 days Paternity)
  • Attendance Bonus
  • Referral Bonus
  • Duty Allowance
  • On the job training
  • Free Priority Pass Membership (Unlimited Airport Lounge access)

Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at

More job information
Job ref no. MSE/CT1907 (CT3123877-01#0044)
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip