Manage the daily operations of the Member Services Desk
Supervisor the Member Services Assistants to ensure Members and Guests are provided with high quality of service which is professional and efficient, and yet also warm and friendly
Effectively answer and solve the inquires related to membership, Club facilities, Club events, booking of facilities and F&B outlets as well as Private Events and Rooms
Assist the Member Services Manager on reporting and administration, in order to ensure the quality of service is measured and follow through to maintain an absolute high quality of service
Perform and assist the Club tours / visits when necessary
College / University graduate in Hotel Management or equivalent
Minimum 2 years customer service experience within private club, member association or hopitality industry and working experience in F&B / other opertational functions
Candidate with supervisory experience may consider as Member Services Executive
Good interpersonal skills with proficiency in both English and Chinese
Available to work on shifts including weekends and public holidays
Work Location: Central
5-day work week, on roster
We offer attractive remuneration and career development opportunity. Please send full resume to Director of Human Resources, The American Club Hong Kong, 6/F., Chinachem Tower, 34-37 Connaught Road Central, Central, Hong Kongor by fax: 2524 9311 or email: [via CTgoodjobs Apply Now ]. For more information please visit our website: www.americanclubhk.com
We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.
The American Club is Hong Kong’s most prestigious private members club with a reputation of providing the highest quality of service and facilities. It is populated by one of the most international and affluent memberships anywhere in the world and is the only Club in Hong Kong with both Town and Country Clubhouses.
We have the following vacancy for outstanding individuals with high levels of energy, enthusiasm, team work, excellent customer service skills and lots of personal initiative: