Job ref no.: CT3117036-01#5568

Member Services Executive

CPA Australia Ltd

Our Vision

CPA Australia's vision is to partner with members to prepare for today and tomorrow in a globally connected world., and with 163,000 members across 125 countries and regions we are well positioned to make that vision a reality.  A key part of making this happen is our Member Services Team, who is the face of CPA Australia and provides exceptional service to all existing and prospective members.


The Role

The position reports to the Senior Member Services Manager and you will work as part of the Hong Kong Member Services Team. The position will operate both strategically and operationally to enhance member engagement and retention.  You will support the Senior Member Services Manager in the conception, design and implementation of programs to enhance the value of membership and raise the profile of the CPA designation.




  • Provide support to the phone queue to answer incoming calls and perform reception duties as required
  • Responsible for customer enquiries and matters associated with foundation exams, CPA Program, reductions, retired membership and CPD Review
  • Drive the renewals, exam enrolment and CPD Review phone campaigns and provide support to other phone campaigns
  • Organise career events and sharing sessions to support members’ progression to CPA status
  • Provide support for other member engagement events and membership administration
  • Prepare and maintain a variety of records and reports


Skills and Experience

Flexibility in your approach and a willingness to take on new tasks are a key component of the role, as is having a desire to provide the best customer service available.

  • Tertiary qualified with minimum 3 years’ experience providing excellent customer service
  • Excellent written and spoken English skills as well as being fluent in Cantonese, adequate Putonghua
  • High levels of accuracy and attention to detail
  • Ability to multi-task and prioritise your work
  • Proficiency in using MS Office


If you are successful in this role you will have opportunities for growth and career development through regular training to ensure your service skills are second to none. You will also have access to CPA Australia’s employee benefits, which offer special terms on products and services such as health insurance, credit cards and publications.

At CPA Australia people are at the heart of what we do. We promote and encourage a diverse and inclusive workplace where everyone can be their best.

Interested parties please send detailed resume with current & expected salary and availability in MS Word format by clicking Apply Now

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More job information
Job ref no. CT3117036-01#5568
  • N/A
Job Function
  • Wanchai
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent