Job ref no.: CT/MSR (CT3119081-01#0327)
Hysan Development Co. Ltd.

Member Services Representative

Hysan Development Co. Ltd.

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Paid overtime
  • … + 5 more

Job Duties:

  • Build and maintain good relationships with our members, provide high quality customer service at the VIP lounge, events, service counter and customer hotline
  • Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales for Lee Gardens merchants
  • Actively promote Lee Gardens’ new tenants, new merchandise, experiences, promotions, events or CRM initiatives to members
  • Perform CRM database management via accurate data input of members’ information, preferences, spending receipts, and redemption of benefits or rewards
  • Support daily operations such as the members-only lounge, redemption of mall promotions, etc.
  • Actively reach out to collect feedback and comments from customers for continuous improvement in service quality


  • Diploma holder with at least 1 year customer service or sales experience focusing on front line customer interaction, preferably in luxury retail or private clubs or a customer service centre serving high-end customers
  • Excellent service attitude and a strong customer-oriented mindset
  • A team player, detail-oriented, with good communication and interpersonal skills
  • Proactive, responsive to changing customer needs, and with a can-do attitude
  • Familiar with the latest market trends in the high-end fashion industry and luxury retail industries
  • Good in spoken and written English and Chinese. Competent in spoken Putonghua
  • Good in PC skills including MS Office applications
  • Willing to work on shift (5 days/week from 11:30am - 8:30pm)
  • Entitled to PH (17 days/year)
  • Work location: Causeway Bay

An attractive remuneration package will be offered to the right candidate. Those interested please send full resume, with job reference, present and expected salary to:

Human Resources Department
Hysan Development Company Limited
49/F, The Lee Garden One
33 Hysan Avenue, Causeway Bay

Hong Kong
Fax to: 2907 4988
Email to:

For enquiries, please call/whatsapp 9760 3380.

Hysan is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through the internet at

More job information
Job ref no. CT/MSR (CT3119081-01#0327)
  • 14,000 - 16,000 / month (negotiable)
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 2 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree