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Job ref no.: CT3118096-01#0258
The Hong Kong Jockey Club

Membership Administration Manager

The Hong Kong Jockey Club

Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Family medical plan
  • Medical plan

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

You will be responsible for:

  • Design and implement admission processes that adhere to Stewards's directives as well as with the utmost integrity and various migration channels for Members/Customers with recognized value
  • Support and service the needs of Stewards and oting Members in relation to their rights and obligations on nomination of candidates in accordance with the Article of Association
  • Manage the processes of updating Members and their immediate families' personal and business particulars focusing on data integrity, handling requests for change of membership status and obtaining necessary approval from the Stewards to uphold the eligibility for the applicable privileges
  • Maintain and operate an effective archiving system of membership records according to the Club's record protection and retention policies
  • Gate-keep the continuous fine-tuning of membership rules & regulations as well as their consistent applications and oversee the formulation, interpretation and maintenance of these rules
  • Manage all disciplinary processes and correspondences relating to the Members' violations of the Club's rule

You should have:

  • Degree holder in Business Administration, Marketing or related discipline
  • At least 8 years of management experience in hospitality industry or service marketing, preferably for high-end customers, experience in a management role in a sizeable company preferred
  • Fluency in both written and spoken English and Chinese, and good command of Putonghua is an advantage

Please fax/email your resume, complete with expected salary and job reference to:

Email: [via CTgoodjobs Apply Now ]
Fax: 2966-7002   WhatsApp: 6110-5785
Mail: The Human Resources Department
The Hong Kong Jockey Club
1 Sports Road, Happy Valley
Hong Kong

Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

More job information
Job ref no. CT3118096-01#0258
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 8 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree
  • Master's degree