Job ref no.: 20008508
The Hong Kong Jockey Club

Membership Assistant (Hotline)

The Hong Kong Jockey Club

The Department
Our Membership Services Department plays an essential role in providing co-ordination, administrative support and amenities to deliver quality services to the 24,000 Club Members and their families.

The Job
You will:

  • To provide 7-day services to Members in Call Centre and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
  • To answer Members’ enquiries such as Administrative issues and Members’ Mobile App Support Services according to the Club’s standard policies and procedures.
  • To perform Food & Beverages Reservations in Clubhouses and Racecourses and communicate with the internal colleagues to ensure that Members’ needs are being handled and followed-up.
  • To record and follow Members’ feedbacks and complaints timely.
  • To accept the duties which assigned by the Line Manager(s).


About You

You should have:

  • A university degree holder with minimum 1-year experience in customer services.
  • Experience in Call Centre is an advantage.
  • Good understanding of Customer Management System.
  • Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.
  • Knowledge in written Chinese and spoken Mandarin is an advantage.
  • Hands-on experience of MS Office applications (Word, Excel and PowerPoint)
  • Chinese typing is preferable.


Terms of employment
The level of appointment will be commensurate with qualifications and experience. A temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

More job information
Job ref no. 20008508
Job Function
  • Shatin
Employment Term
  • Temporary
  • 1 year - 3 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree