Posted on 2021-09-28
Eaton HK

Membership Experience Associate

Eaton HK


  • Co-working Space
  • Events Venue



  • Manage the internal member CRM system and ensure it’s both accurate and updated at all times
  • Provide detailed tours of the space, as well as personal interviews to any prospective members
  • Send, track, and manage all membership contracts sent to prospective members
  • Manage all verbal, print, and online communications during the sales process between the member and Eaton House
  • Answer inquiries regarding the space and membership process both off and online, as well as represent the brand at internal/external events
  • Collaborate with Hotel Sales and Catering team on cross utilization of Eaton House and Hotel meeting space when required
  • Operations & Building Management
  • Track and escalate operational tickets to the appropriate parties made by members on the internal members portal
  • Remain vigilant in ensuring the space meets all operational and aesthetic brand standards
  • Coordinate resolution of maintenance issues and planning of preventive maintenance
  • Manage keycard activations, and new member additions
  • Receive mail and packages on behalf of members, as well as appropriately sort and store them for pick-up by the member
  • Help identify and escalate any issues to the Membership Experience Manager as necessary
  • Help prepare the weekly member newsletter
  • Update the member-facing calendar of events weekly


  • Assist with all internal events held in the space, including setup, breakdown, and staffing the event as necessary
  • At times attend external events that would require a representative from Eaton House
  • Work with the Membership Experience Manager and Director of Culture to creatively strategize, plan, and implement member-focused events - as well as public-facing events held in the space


  • Experience in customer service, or client-sales aspects
  • Ability to speak and communicate effectively both verbally and in writing
  • Capable of working in fast paced environment, exhibit strong multitasking skills, and possess high level attention to detail
  • Must possess excellent interpersonal skills, are gracious, friendly and work well with others
  • Must demonstrate the brand values of Eaton House
  • Passion for progressive organizations that focus on both social and environmental impact
  • Proficient in basic computer skills

Interested candidates please send your Resume to [via CTgoodjobs Apply Now ] or WhatsApp us on +852 9199 6510

For more information on Eaton HK, please visit

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More job information
Job Function
  • Jordan
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 5 more