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Job ref no.: CT3114389-01#7897

Membership Manager – Hotel (Based in Zhengzhou) 会员关系 经理 – 酒 店 (總 部 在 鄭 州 ) (40k p/m +)

The Executives

Benefits
  • 5-day week

岗位职责Role and Responsibilities:

 

1、负责会员管理体系的建立并搭建、维护和完善会员平台.

2、负责会员政策的制定、培训、指导、监督、考核。

3、根据公司营销战略,制定会员发展计划和维护计划。

4、建立会员权益及会员奖励计划,提升用户消费体验。

5、策划并组织实施会员活动,通过会员营销活动增加会员与品牌的粘性。

6、根据会员类型和渠道类型策划会员维护服务方案,运用营销方法提升会员的满意度以及回购率,提升会员的销售占比。

7、建立和完善客户服务机制,如客户投诉处理、会员回访、客户服务等。

8、拓展异业联盟,提供更多的会员增值服务;对会员业绩指标负责


1.Responsible for the establishment of member system, build, maintain and improve the member relationship management platform.
2.Responsible for the formulation, training, coach, supervise, and assessment of member polices.
3.According to the company marketing strategy, formulate the member development plan and maintenance plan.
4.Establish the member’s rights and reward program,improve user experience.
5.Plan and organize the activities, increase the stickiness of members and brands though marketing activities.
6.Formulate the member service plan according to members and channel analysis, use the marketing method to improve members’ satisfaction, buyback rate to increase member sales proportion.
7.Establish and improve member service standard, such as complaint handing, member interview.
8.Expand the horizontal alliance, to provide value-added service, responsible for performance indicator of members management.

 

任职资格Requirements :

 

1. 本科及以上学历,市场营销等专业,国际酒管公司总部任职会员发展及忠诚计划工作优先。

2. 5年以上会员管理经验,有会员体系操作经历,熟悉会员管理流程。

3. 有独立策划、组织会员营销推な活动的成功经验.

4. 较?的组织、协调、沟通、执行能力

1. Bachelor degree, major in marketing management, previous working at group company related position preferred.

2. Five-year experience in membership management, experience in operating the membership system, and familiarity with the membership management process.

3. Have successful case independently in members marketing activities planning and organizing

4. Strong organizational, coordination, communication, and execution capabilities.
 

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More job information
Job ref no. CT3114389-01#7897
Salary
  • N/A
Job Function
Industry
Location
  • Central
  • Western District
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree