Job ref no.: CT3122577-01#0015
Maggie & Rose HK Limited

Membership Services (aka Customer Service, Front Desk or Front Office)

Maggie & Rose HK Limited

  • 5-day week
  • Free duty meal
  • Medical plan

Job Description:
●The ‘face of’ the Club; upholding the Maggie & Rose ethos, values and standards
●Engaging with our biggest and littlest guests
●Providing a warm welcome to our members and running the reception desk like a well-oiled machine
●Handle all incoming calls and enquiries
●Greet visitors in a professional and warm manner and prevent unauthorized access
●Keeping the whole club looking like a premium environment; tidying and cleaning included
●Experts in class booking and able to offer advice about class content to Members
●Brilliant Party Hosts
●Handle membership administration and facilities booking
●Support the Management team to provide information and follow up to potential sales leads including membership and parties
●Responsible for the general upkeep of the clubs and facilities – including hygiene and identifying repairs that need doing
●Maintain the integrity of the Salesforce system (CRM) to allow for accurate analysis and planning in the Clubs and at HQ level
●Responsible for Member satisfaction, responding to member questions and escalating complaints appropriately
●Assist with other ad hoc tasks as assigned and help out other department when required

●Cheerful and must have positive working attitude
●Experience working with children will be an advantage
●Proven experience in a premium/luxury environment where client/member experience are at the forefront of operations
●Ability to communicate effectively on all levels
●Tech-savvy; advanced Microsoft Office and an inquisitive mind for; CRM & POS systems
●Excellent verbal and written communication skills in English and Chinese
●Must be organized, efficient and responsible
●Problem solving skills and initiative
●Strong attention to details and an investigative nature
●Excellent time management skills and prioritisation
●Ability to work as part of a team, build strong working relationships and manage multiple stakeholders
●Weekend and public holiday work will be required

You are the epitome of our core values - Be Extraordinary, Support & Nurture, Think Visually and Inspire Creativity.

We offer 5-day work week, competitive remuneration and medical benefits for full time staff. 

Interested parties please send full resume with availability and expected salary by clicking Apply Now.

Personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3122577-01#0015
Job Function
  • Causeway Bay
  • Southern District
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • Diploma or equivalent
Require to Travel
  • No travel