Our client is a reputable world leading travel business with presence across the globe. They are now seeking for an energetic and outgoing individual to join their Customer Service team to assist with their daily enquiries and complaints. Fresh graduates with previous customer service internship experience will also be considered.
Our client is a world's leading travel business with a high reputation across the globe.
Handle all incoming call inquiries, complaints and ad hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone, email and fax
Effectively manage a customer interaction, identify needs and offer a solution
Follow up on the feedback, escalation within internal department and customers
Escalate unsolved issue and feedback customer's comments to supervisor for service improvement
Other duties, tasks and projects as assigned at any time
Minimum Diploma qualification
Customer service oriented with good interpersonal skills
Must have good working attitude and a good team player
Flexible and diplomatic in handling customer complaints issues
Must be willing to work on shifts and working on Public Holiday
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.