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Job ref no.: 3948635/001_1525835880
Page Group Hong Kong

Membership Services Executive - Premium Membership Centre

Page Group Hong Kong

Benefits
  • 5-day week
  • Discretionary bonus

Our client is a reputable world leading travel business with presence across the globe. They are now seeking for an energetic and outgoing individual to join their Customer Service team to assist with their daily enquiries and complaints. Fresh graduates with previous customer service internship experience will also be considered.

Client Details

Our client is a world's leading travel business with a high reputation across the globe.

Description

  • Handle all incoming call inquiries, complaints and ad hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone, email and fax
  • Effectively manage a customer interaction, identify needs and offer a solution
  • Follow up on the feedback, escalation within internal department and customers
  • Escalate unsolved issue and feedback customer's comments to supervisor for service improvement
  • Other duties, tasks and projects as assigned at any time


Profile
  • Minimum Diploma qualification
  • Customer service oriented with good interpersonal skills
  • Must have good working attitude and a good team player
  • Flexible and diplomatic in handling customer complaints issues
  • Must be willing to work on shifts and working on Public Holiday
  • Good command of English, Cantonese and Mandarin


Job Offer
  • Well-established company
  • Multinational work environment
  • Opportunity for grow vertically and horizontally

More job information
Job ref no. 3948635/001_1525835880 (CT3115664-01#0095)
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE