banner
Posted on 2021-08-23
Cathay Pacific Airways Ltd

Miles Pricing Manager

Cathay Pacific Airways Ltd

Reports to: Head of Programme Value Optimisation
Department: Customer Relationship & Retail (CRR)

Role Introduction

The Customer Relationship & Retail (CRR) department of Cathay Pacific brings together the best of our collective cultures to work on innovations and initiatives that will add value to our members and customers. It manages both of the airline’s loyalty programmes, namely Asia Miles & the Marco Polo Club totaling more than 12 million members worldwide. The department also spearheads the airline’s third party retail & eCommerce partnerships & offerings. There are a number of initiatives the department is driving which aim at unlocking more incremental value & growth across the Cathay Pacific Group. Ultimately for us all, this means maintaining a lifetime relationship with our customers across journeys.

The Miles Pricing Manager is responsible for recommending & monitoring miles pricing across earn & redemption channels as well as promotional activities, while working closely with airline revenue team to determine optimal availability of air redemption inventory.

Key Responsibilities:

  • Working with Actuarial team & other stakeholders (Loyalty strategy, Airline revenue, Digital, Finance, Redemption) to ensure optimal & effective miles pricing which balances yield against customer demand
  • Responsible for the management & ongoing enhancement of the Miles Conversion Engine (MCE)
  • Develop & promote the miles pricing Cash + Miles capability across all Cathay & partner channels
  • Design Price monitoring framework
  • Perform regular & ad-hoc Pricing review & analysis
  • Working closely with airline revenue team to monitor pickup of key air redemption routes, unmet demand & availability to ensure Spillage and Spoilage is minimized
  • Review & enhance the optimal air redemption availability framework to maximize Customer Lifetime Value (CLV) for Cathay Pacific Group
  • Design Price testing's & experiments to understand members’ price sensitivity (WTP)
  • Working with Marketing & Actuarial team to personalized earn/burn miles offers & ensure program sustainability

*Candidates with less experience can be considered for more assistant manager/analyst roles

Requirements:

  • University degree in a quantitative discipline such as Mathematics, Statistics, Actuarial Science, Computer science, Econometrics, Operational Research & Engineering
  • Postgraduate degree in a quantitative discipline is highly regarded
  • Minimum 5 years of commercial working experience in airline/hotel pricing & revenue management, banking or financial services
  • Experience of applying quantitative techniques in non-traditional areas is desirable
  • Strong commercial acumen and value-focused
  • Strong communication and interpersonal skills, with the ability to explain technical jargons in layman terms to business stakeholders
  • Distinctive strategic thinking and problem solving abilities, strong analytical skills, and impeccable business judgment
  • Customer-focused on both internal and external customers
  • Proven ability to influence others and achieve tangible business results
  • Ability to learn quickly and independently
  • A highly motivated, creative, dynamic and innovative team leader

Application deadline: 02 September 2021

Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

More job information
Salary
Job Function
Industry
Location
  • Lantau
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan