Job ref no.: 3179376

Morgan Stanley Fund Services - Investor Services Manager (Hedge Funds)

Morgan Stanley


The Role:

  • Manage a team of 5-6 investor services representatives who deal as a primary contact point to the fund Manager and their investors.
  • Provide oversight and guidance to their team and ensuring that their team delivers services in a timely, accurate and compliant manner and also serve as a point of escalation to other internal teams and external clients and investors.
  • Coordinate with global colleagues across various groups within investor services, AML, FATCA, Tax, Accounting, Cash teams etc. to deliver best in class service to clients and their investors
  • Ensure that all activity is processed in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
  • Produce and review MIS and other internal operational reports that assist in the effective operation of the team to ensure all pre-agreed service level agreements are met.
  • Training and mentoring of individual team members
  • Maintain an awareness of industry and regulatory developments that impact investor servicing. Have an ability to accurately present our services to both existing and prospective clients in a confident and professional manner.

QUALIFICATIONS:

  • 10+ years’ prior experience of investor servicing (preferably in alternative investments).
  • Knowledge of hedge fund processing is a strong advantage.
  • A strong aptitude for client service.
  • Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
  • An ability to work and lead under pressure
  • Strong Communication skills (both written and verbal) and relationship management skills
  • An aptitude for interaction directly with clients and investors and recognizing the importance of providing “optimal" client service at all times
  • Experience in supervising, managing and leading others remotely.
  • Knowledge of the regulations that pertain to the domicile of the funds being serviced including Anti Money Laundering and tax regulations
  • Native Mandarin speaker

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More job information
Job ref no. 3179376
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years - 15 years
Career Level
  • Middle management level
Education
  • N/A