Job ref no.: CT3116068-01#0021
Hang Seng Bank Limited

Mortgage Services Manager

Hang Seng Bank Limited

Operations - Mortgage Services

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Mortgage Operations supports the processing and credit monitoring of a full range of lending products, including mortgages and overdraft for personal and private banking customers.

We are currently seeking multiple high caliber professionals to join our department as Mortgage Services Manager.


Principal responsibilities

  • Plan, direct and control all aspects of Account Maintenance/ Insurance Processing and Loan Settlement to provide post-drawdown loan services to the Bank’s mortgage customers
  • Compile and coordinate departmental projects such as compliance/ regulatory return, Global Standards and support operational risk management, e.g. ORMF and Helios
  • Formulate and drive implementation of strategies to support attainment of maximum productivity in operations and operating targets
  • Effectively manage outsourced services by providing direction and priority to off-shore operations as well as reviewing and updating PLA
  • Develop and implement effective operation systems, and drive re-engineering initiatives and coordinate taskforce to enhance the efficiency of Account Maintenance/ Insurance Processing and Loan Settlement
  • Coordinate the departmental IT projects and strengthen colleagues’ technical knowledge in system applications
  • Minimize the Bank’s risk exposure by ensuring proper loan operation within prescribed guidance
  • Establish operation policies and control measures to ensure compliance with requirements of the Bank and regulatory bodies 



  • University degree in a related discipline OR other relevant qualifications
  • Minimum 5 years’ experience in banking, with solid experience in credit administration and loan operations as well as risk and project management
  • Strong application systems development experiences on MS Access and VBA
  • Understand the Agile project development and management framework
  • With capability to track record in supporting IT projects in a complex environment
  • High resilience with good problem-solving, communication and interpersonal skills
  • Ability to work independently and under pressure
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.



All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0021
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree