Job ref no.: CT3120209-01#0068
Hang Seng Bank Limited

Multichannel Manager

Hang Seng Bank Limited

Retail Distribution

We are currently seeking a high caliber professional to join our department as Multichannel Manager

Principal responsibilities

  • Support the new initiatives for enhancing customer experience, uplift the cost/operation efficiency and effectiveness
  • Drive and implement initiatives by liaising with business partners to meet the delivery schedule
  • Plan and implement channel strategies of all RBWM channels with strong focuses on end-to-end productivity of various channels and end-to-end customer experiences
  • Analyze the existing business processes to identify the improvement areas


  • University degree in Business Administration, Banking and Finance or related discipline or other relevant qualifications
  • Minimum of 5 years' experience in project management in the banking
  • Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with the operation processes of automated channels
  • Strong self-motivation, creativity and ability to work independently
  • Excellent communication, interpersonal, and analytical skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3120209-01#0068
  • N/A
Job Function
Employment Term
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Degree