Job ref no.: CT3116068-01#0126
Hang Seng Bank

Multichannel Planning and Logistics Management Manager

Hang Seng Bank

Channels Management

We are currently seeking a high caliber professional to join our department as Multichannel Planning and Logistics Management Manager.


Principal responsibilities

  • Manage the development of multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
  • Analyze the existing business processes to identify the improvement areas
  • Propose the new initiatives to enhance customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
  • Drive and implement initiatives by liaising with business partners to meet the delivery schedule
  • Conduct the post-implementation evaluation for continuous improvement



  • University degree in Business Administration, Information Management or related discipline
  • Minimum of 8 years’ experience in project management, with exposure in different sales and services models; previous experience in retail banking management, operation support service, and leading projects on banking system would be an advantage
  • Solid experience in managing retail banking channel, including strategy, projects, platform development; familiar with branch sales and operation processes
  • Sound operations and people management knowledge
  • Strong self-motivation, creativity and ability to work independently
  • Good communication and analytical skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0126
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Middle management level
  • Degree