Job ref no.: CT3116068-01#0127
Hang Seng Bank

Multichannel Planning and Logistics Management Officer

Hang Seng Bank

Channels Management

We are currently seeking a high caliber professional to join our department as Multichannel Planning and Logistics Management Officer.


Principal responsibilities

  • Assist in managing multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
  • Analyze the existing business processes to identify the improvement areas
  • Support the new initiatives for enhancing customer experience, uplift the cost/operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirements
  • Assist to drive and implement initiatives by liaising with business partners to meet the delivery schedule
  • Support the post-implementation evaluation for continuous improvement



  • University degree in Business Administration, Computer Science or related discipline OR other relevant qualifications
  • 1-2 years of experience in retail banking / operation support service, preferably with exposure in different sales and services models
  • Strong self-motivation, creativity and ability to work independently
  • Good communication and interpersonal skills
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0127
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Non-management level
  • Degree