Job ref no.: CT3112471-01#0061
DHL Aviation (HK) Ltd

Network Control Group Agent

DHL Aviation (HK) Ltd

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • … + 3 more

Working Location : Chek Lap Kok, DHL Central Asia Hub

Reporting to the Network Control Group Supervisor, you will be responsible for:

  • Handling shipments’ booking enquiries from overseas countries in DHL network and proper arrangement of booking with airlines to ensure successful uplift
  • Preparing regular reports and Unit Load Device (ULD) inventory management in Central Asia Hub
  • Communicating with other DHL Hubs and Gateways on real time monitoring of both network and commercial flights and uplift status of shipments to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents, and supporting the execution of contingency actions when required
  • Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the DHL network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues


Post secondary education or Diploma holder or equivalent

  • Post secondary education or Diploma holder or equivalent
  • Minimum 3 years’ customer services experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word and MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner and customer services skills
  • Willing to work on 24-hour shift duties


Please apply on line via the following link:

and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at

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More job information
Job ref no. CT3112471-01#0061
  • N/A
Job Function
  • Chek Lap Kok
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree