Posted on 2021-10-11

Network Control Group Supervisor



Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!


Working Location: Chek Lap Kok

Reporting to the Network Support Manager, you will supervise a team of Network Control Group Agents in shifts to provide effective monitoring of flight movements, coordinate with airline / ramp handler to ensure 100% connectivity, prompt response to network requests and timely update of service incidents for network visibility.


  • Provide a tracing service for the network and interface with local country customer service on service issues and enquiries
  • Proactive and immediate network response
  • Proactive monitoring using Quality Control Center suite of application
  • Ensure 100% connectivity all inbound & outbound shipments
  • Communicate with airline / service provider to get information on flight incident
  • Work with airlines to implement outbound and inbound service enhancements


  • Diploma holder or equivalent
  • Minimum 5 years’ relevant working experience, preferably within airline, transportation or logistics industry with at least 2 years’ supervisory experience
  • Strong analytical and problem solving skills
  • Effective team management skills and excellent interpersonal skills
  • Good command of both spoken and written English & Chinese (both Cantonese and Mandarin)
  • Proficiency in MS office (MS Word, MS Excel, MS PowerPoint, etc.)
  • Shift duty is required


  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then Apply Now!

We look forward to receiving your application!

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent