About the Company
The company is well established as a supplier of IT-related services and support to Hong Kong businesses. Their customers are a combination of local offices for large enterprises and Hong Kong-based business.
What their customers have in common is a reliance on external support to keep their networks and systems fully operational and updated, as required. They operate on a common/similar technology stack and are all multi-national working environments.
In addition to supporting regular customer business operations, you’ll be supporting customers on interesting projects and outside ‘one-off’ events.
The company is 100% focused on customer satisfaction, whilst being small enough to have fun and give employees the time and support to develop their technical abilities, in order to earn appropriate industry IT accreditations/certifications.
About the Role
Based near Central, you’ll spend most of the day based in, or travelling between, customer sites. These support requests are nearly always completed within core Monday to Friday business hours, with very limited overtime required or expected.
Usually, you’ll be responding to customer service tickets, but you’ll also be occasionally involved in pre-planned, interesting customer projects.
During your office down-time, you will be encouraged to develop your technical expertise and will be supported through your learning and in taking relevant IT exams/certifications. This will empower you to take a different focus within the company as your skills deepen and diversify.
About the Person
To be suitable for this role, you will be able to communicate with customers in English to understand their issues and to inform them of your response actions and recommendations.
Wanting to solve customer incidents to their satisfaction and being able to communicate that commitment are key!
Technically, you will need:
Desirable Technical experience
Cantonese is a major advantage but is not mandatory.
Should you possess good English communication skills, a customer-focussed attitude and have the will to develop your skills beyond the basic requirements of the role, please email your CV by Apply Now 'peterudall @ mainstayasia.com' Working Visa sponsorship available
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Mainstay Asia provide Resourcing Solutions. Head Quartered in Hong Kong we offer a range of solutions across Recruitment, Workforce Augmentation, Consulting and Payroll & HR Services.
Working with innovative and forward thinking organizations, we provide access to challenging and career enhancing opportunities across our areas of expertise. To learn more about Mainstay Asia, visit www.mainstayasia.com