Job ref no.: CT3113210-01#0191
Hong Kong Broadband Network Limited

Network Support Executive (Enterprise Network Operations)

Hong Kong Broadband Network Limited

  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Extra maternity leave
  • Extra paternity leave
  • Family-friendly Leave
  • Marriage leave
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • … + 8 more

What efforts you need to make for this role?

  • Single point of contact for dedicated customers seeking technical assistance
  • Carry out data center services according to customer requests
  • Follow and execute the security and services policies and procedures
  • Proactively monitor customer network connections by utilizing sophisticated network monitoring tools
  • Responsible for initial fault isolation and maintenance, report status of data circuits and monitor network equipment and facilities
  • Ensure problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers

Let's check if you are/ have:

  • Diploma / Higher Diploma in Communications Engineering / IT / Computer or related disciplines
  • 2+ years of Data Centre or Technical Support experience
  • Hands-on experience with Cisco Router / Switch support and administration
  • Holder of CCNA / CCNP / CISSP certification is an advantage
  • Understanding of Firewall terminology and technology
  • Work independently, good interpersonal skills & work under pressure
  • Proficiency in both written and spoken Chinese and English, fluency in Mandarin is an added advantage
  • Able to work a 7x24 shift schedule (with monthly shift allowances provided)
  • Fresh graduate will also be considered

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to [via CTgoodjobs Apply Now ] by quoting Reference Code on the subject line.

HKBN career opportunities can be viewed at

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

More job information
Job ref no. CT3113210-01#0191
  • N/A
Job Function
  • Kwai Chung
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip